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Terms and Conditions

Effective Date: [01-01-2025]
Business Name: Well Done Creatives
Website: www.welldonecreatives.com
Contact: contact@welldonecreatives.com


1. Scope of Services
Well Done Creatives ("we," "us," "our") provides custom website design, development, SEO, and digital consulting services. All deliverables are outlined in a formal proposal or agreement approved by the Client.
2. Payment Terms

  • All project-based services require 100% upfront payment before work begins, unless otherwise agreed in writing.

  • Monthly maintenance or SEO plans will commence upon official launch of the project (defined as the site going live or final delivery).

  • Yearly subscription plans (if applicable) are billed in full and include a 30-day refund window. After 30 days, no refunds will be issued, and payment is considered final.

3. Refund Policy

  • All project-based payments are non-refundable.

  • Yearly subscriptions may be refunded only within 30 days of payment. No refunds will be granted after that period.

  • In cases of Client-requested cancellation of an active project, all work completed to date remains the property of Well Done Creatives until paid in full. No partial refunds are offered.

4. Timelines & Client Responsibilities

  • The Client is expected to deliver content, feedback, and approvals in a timely manner. Delays exceeding 14 days may result in the project being paused.

  • A reactivation fee may apply to resume paused or abandoned projects.

5. Revisions and Scope

  • Each project includes two (2) rounds of revisions per major deliverable. Additional revisions will be billed separately.

  • Scope creep (requests outside the original agreement) will be reviewed and quoted as a change order or separate invoice.

6. Intellectual Property Rights

  • Upon full payment, the Client will own the final website and design assets, except for licensed third-party materials such as fonts, plugins, or stock media.

  • Well Done Creatives reserves the right to showcase completed work in portfolios, promotional materials, and case studies unless requested otherwise in writing.

7. Custom Tools and Proprietary Code

  • Any custom tools or scripts installed by Well Done Creatives (e.g., geolocation tools, dynamic filters, custom CMS scripts) remain proprietary and are licensed for use on the Client’s project only.

  • Such tools may not be copied, distributed, resold, reverse-engineered, or used in other projects without express written permission.

  • Unauthorized use or distribution may result in legal action.

8. Third-Party Services

  • The Client is responsible for the purchase and maintenance of third-party services such as hosting, domains, or premium software, unless explicitly covered in the agreement.

  • We are not liable for third-party outages, incompatibilities, or limitations.

9. Limitation of Liability

  • Well Done Creatives is not liable for any direct, indirect, or incidental damages arising from use or inability to use the website or related services.

  • Our total liability under any agreement shall not exceed the fees paid for the services in question.

10. Termination

  • Either party may terminate services in writing. In the event of termination, all fees for work completed are due immediately, and no refunds will be provided.

  • Breach of agreement by the Client (e.g., non-payment, misuse of intellectual property) may result in immediate suspension or termination without refund.

11. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
12. Acceptance of Terms
By submitting payment, signing a proposal, or engaging in services provided by Well Done Creatives, the Client acknowledges full acceptance of these Terms and Conditions.
13. Confidentiality
We respect our clients' confidentiality. Any proprietary information shared during the course of the project (e.g., login credentials, business strategy, or trade secrets) will be kept confidential and not disclosed to third parties without written consent, unless required by law.
14. Content Responsibility
The Client is solely responsible for the accuracy, legality, and intellectual property rights of any content (text, images, video, etc.) provided to Well Done Creatives.
We are not liable for content supplied by the Client that violates copyright, trademarks, or applicable laws.
15. Communication & Working Hours
Well Done Creatives operates Monday through Friday, 9:00 AM to 5:00 PM (EST). Communication outside of business hours is not guaranteed unless specified in a separate service-level agreement.
Turnaround times are estimated and based on mutual responsiveness.
16. File Retention & Project Archive
Upon project completion and full payment, all final deliverables will be sent to the Client.
Project files will be retained by Well Done Creatives for up to 60 days. After that, file storage and retrieval are not guaranteed and may incur an archive retrieval fee.
17. Changes to Terms
Well Done Creatives reserves the right to modify these Terms and Conditions at any time. Changes will be posted to our website or sent via email, and will apply to future services unless otherwise agreed in writing.

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